You've Got Questions We've Got Answers

We make the most affordable, certified organic, hybrid mattress anywhere in the world. Our fine-tuned design and production process ensures you're getting a world-class mattress without the exorbitant price tag. You will enjoy a 365-night sleep trial and 20-year warranty. These guarantees are designed to demonstrate our confidence in the comfort and durability our mattresses provide.

Our wool is certified organic by the Global Organic Textile Standard (GOTS), an organization that evaluates the textiles used in thousands of industries. We use fully certified organic wool that meets the highest standards throughout the mattress industry. Learn more about organic wool here.

Our cotton is certified organic by the Global Organic Textile Standard (GOTS), an organization that evaluates the textiles used in thousands of industries. We use fully certified organic cotton that meets the highest standards throughout the mattress industry. Learn more about the cotton we use on our organic cotton page.

Our latex is certified by the Global Organic Latex Standard (GOLS), which just like GOTS, is the highest material purity benchmark to pass for organic latex. We use certified organic latex in our mattresses and products. Read more about latex on our organic latex page.

As you are probably aware, the government requires all mattresses to pass burn tests. We don’t use any harmful chemical flame retardants in our mattresses. We are able to pass both the 1633 open flame test and 1632 cigarette test by quilting natural wool into the organic cotton cover of your mattress. Wool is a natural flame retardant and was used in years past to make firemen’s coats. Learn More

Our Natural Escape, Kiwi and Kiwi Bunk Bed mattresses are tufted by hand to secure the layers of each mattress together without using dangerous chemical adhesives. Tufting is a technique that dates back hundreds of years and is now used by only the finest mattress makers. Tufting makes our mattresses very durable by preventing shifting or bunching of the comfort layers during shipping and throughout the life of the mattress. Tufting also pre-compresses the innerspring to ensure each mattress has a consistent feel for many years to come. Our tufts are evenly spaced across each mattress. Each tuft is made by lacing a thin polyester cord from the bottom of your mattress, through the comfort layers, and then through the quilted top layer. The cord is then secured to the top of the mattress with a small circular piece of felt. The cord is made from polyester, because it needs to be strong enough to hold the compressed mattress. The cord features a thin metal aglet made from non-recycled American steel that holds the tufting cord in place and keeps it’s end from fraying, just like a shoelace.

Yes, our mattresses are fully compliant with California Proposition 65.

Yes, every mattress we make is GREENGUARD Gold Certified. Products eligible for GREENGUARD certifications are tested for the absence of 10,000+ volatile organic compounds (VOCs) and chemicals. Learn more about all of our certifications here.

Yes! All of the latex we use has been independently tested and approved by the industry's leading certifying organizations, like GOLS, ECO-INSTITUT, Oeko-Tex, & FSC. Learn more about the latex we use in our mattresses on this page.

No, none of our mattresses contain any off-gasses, chemical odors, or chemical residues. Any naturally-occurring odors caused by organic wool can be further dissipated by airing out your mattress for a few days before using it. Once your mattress has been in your room for a few days, it will have no odor.

The natural latex rubber used in our mattresses is derived from the sap of the rubber tree, while memory foam is a chemically produced synthetic petroleum product. Natural latex is safer for people with chemical sensitivities, is more durable, and normally outlasts memory foam. Most people find natural latex more comfortable; memory foam does not circulate heat effectively and has a sinking feeling. The latex in our mattresses is breathable, resilient and conforming for the best night’s sleep possible.

Allergic reactions to the natural latex used in our mattresses are rare, but possible. Less than one percent of the population experiences allergic reactions when coming in direct contact with natural latex. It is much more common to have allergies to the synthetic latex blends used in gloves. We cannot guarantee that our products will be non-allergenic for everyone. If you are concerned about a latex allergy, please contact us to request a free sample. At a doctor’s discretion, you can test for a skin reaction by taping the sample latex to your arm overnight.

Our mattresses contain lofty filling materials like wool, organic cotton, and latex that will compress when you first start sleeping on your new mattress. We recommend rotating the mattress, head to foot, once a month for the first 3 months, to ensure that it breaks in evenly. After this period, we recommend rotating it once a season (or every 3-4 months) to prevent body impressions.

All of our mattresses twin-sized and larger are eligible for our 20-year limited warranty. This warranty covers any structural or cosmetic defects present in our products. It doesn't cover willful mishandling of our products, normal wear and tear, and personal changes in sleep preference. If you believe there's a defect with your product, you may file a claim here.

Please call us promptly at (708) 246-2224 or email us at bedhead@mygreenmattress.com to make any changes to your order or cancel it. If you cancel an order after it's shipped, we ask that you please refuse FedEx's delivery of your order after contacting us.

Exchanges are handled as a return. Please initiate a return within your sleep trial, and then make a new mattress selection and complete your purchase. If you return a mattress and purchase the same size and style of mattress a second time, the second purchase is considered a final sale and is not eligible for the 365 Night Sleep trial and cannot be returned.

You may use one discount code per order, which applies to everything in your cart. If you have any questions about discounts or promotions, reach out to us at (708) 246-2224, Monday – Friday 10am to 6pm CST or email us at bedhead@mygreenmattress.com.

Almost all orders arrive within two business weeks after an order is placed. We begin processing your order as soon as it is received and may even ship as soon as the next day.

White glove delivery service is currently unavailable due to the COVID-19 pandemic. If you have any questions regarding your order, please call us at (708) 246-2224.

We use FedEx for all of our orders and provide customers with an order tracking number as soon as the order is shipped. If you have questions about shipping beyond this information, call us at (708) 246-2224.

We use a roll-packing machine to wrap all mattresses in plastic designed for mattresses and then box them for shipping. When your mattress arrives, unbox it in the room you plan to use it in. Locate the seam of your mattress and make sure to cut carefully alongside it so you don't damage or rip your mattress's quilted cover. Make sure to unbox and unwrap your mattress within two weeks (14 days) of receiving it, otherwise your warranty is voided.

Unbox your mattress within 14 days of receiving it. We recommend using a box spring with your mattress, and one that's not more than 10 years old, bowed, or bent. If you're using a platform bed, make sure its slats are no more than 3.5 inches apart. Rotate your mattress every month for the first three months of use, and then once per season moving forward. We recommend pairing your mattress with a mattress protector to mitigate stains and liquid damage.